As many of you may know, I have ranted before about how you cannot negotiate many things these days. I have had trouble negotiating for a bike at a big box store. After that, I had trouble negotiating my lease at my apartment complex. I am just so tired of businesses not wanting my business. The other day I ran into this problem again with my credit card company (Citi). As many of you may already know, Citi (as well as many other credit card companies) have begun to increase interest rates on all of their cards. Even for those who have been great customers like myself (I made them a lot of money). My rate with them was about 6% and they wanted to increase it to 16%. Now that’s what you call an increase!
So, I got a letter in the mail from them stating that they would increase my rate to 16% if I did not contact them by a certain date. The letter also said I had the option to keep my current rate but there was a catch. In order to keep my current rate, I had to have the card paid off in full by the expiration of my card (June 2009) and then they would close the account for good. I have quite a bit on the card so an increase in the rate by 10% would increase my cost of credit immensely so I figured I would call them and try to work something out. The lady on the other line was very friendly but she said there was nothing that they could do. You had to chose one or the other. I asked to speak to a manager and she said that they would not be able to do anything for me either. She already had several other people requesting a manager for the same thing. I then told her that they were going to lose a customer from all of this and she just did not seem to care that I was leaving them! I told her I would have it paid off by June and to close my account.
I just do not understand what companies are thinking these days. I know the credit market is bad right now, but do you really want to lose a great customer like me? If I were Citi, I would rather keep a good customer and earn a slightly lower interest rate then lose them all together. Especially a customer like myself. I have been with them for about 5 years and have never missed a payment. The went from making some money from me to none at all. I just do not understand!
Has anyone had the same problem with a credit card company? I have always had good luck with them in the past but not now!