A couple of months ago, I opened our AT&T wireless bill to see quite a surprise. We unfortunately had gone over our minutes and incurred about $30 in additional fees. How could we have gone over our minutes? We always had minutes left over at the end of the month and we didn’t change our phone habits. Actually, we had over 300 minutes left in rollover minutes that month! What happened?
The Mystery Unknown Callers
Upon further inspection of the bill, I noticed a few items (that used quite a few minutes) that looked like we called ourselves. In other words, if our phone number was 410-555-1212, it showed that we had an incoming call from 410-555-1212. What the hell? How can we call ourselves and talk for that long? Curious, I called AT&T wireless and this is the response that they gave me:
“I’m sorry that you went over your minutes this month sir. Unfortunately, when our system cannot recognize a phone number that calls you, we list it as if you called yourself. Also, those phone calls use up your anytime minutes because we do not know if they are AT&T customers or not.”
So, even if the other caller was an AT&T customer (which I could talk to for FREE), I get screwed because their “system” cannot recognize the number? How can they do that? I know for a fact that some of those phone calls were to my financee who has AT&T (actually, she is on my account). How can they recognize the number one day and not the next?
I started to get pretty peeved at the whole situation and started pleeding my case. Unfortunately, “there was nothing that they could do for me”. I had no proof that shows I called her at those times. In the end I just gritted my teeth and paid the bill.
Since the infamous bill, we have started using our house phone more for calling people not in our wireless network. So far it has worked wonders and we have a surplus of 900 rollover minutes.
Anyone have any wireless phone bill stories?