In my recent post, The Age of No Negotiation, I talked about my experience dealing with a big box department store. Of course, they were out of stock of the advertised item that I wanted. Being the person that I am, I asked them to extend the sale discount on another more expensive model. ...
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Back in the day when I worked in a department store, we had this one manager that was extremely passionate about making sure that the customer was take care of. I even remember one occasion where a customer brought in a 10 year old item ...
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